Most sign-in trouble comes down to the method, the password, or the connection. Go through these one at a time.
- Use the method you signed up with. If you created your account with Apple or Google, tap Apple or Google on the Log in screen instead of typing an email and password.
- Check your password. If you see "That email and password don't match", tap Forgot password? and we'll email you a 6-digit code. See Forgot your password.
- Verify your email. If you signed up with email but never entered the code, we'll send a new one when you log in. Check your spam folder too.
- Too many attempts? Wait the time shown, then try again.
- Check the connection. Logging in needs internet. If you see Connection lost, reconnect and tap Try again.
- Update the app from the App Store.
Used "Hide My Email" with Apple? Your account is tied to Apple's relay address, not your real one. Keep using Apple to log in.
Still locked out? Contact us with the email you signed up with and how you usually sign in. Never send us your password.