Most of the time Plus just needs a moment to catch up, or the app needs to check with Apple again. Here's what to try, in order.
- Close and reopen the app. Plus usually turns on within a few seconds of a successful purchase.
- Restore. Open the Profile tab, tap Settings, then Restore purchases under Subscription.
- Check your Apple ID. Restoring only finds purchases made with the Apple ID the phone is signed in to.
- Check the connection. Purchases and restores need internet.
Did you see "Purchase didn't go through"? Then you weren't charged. You can simply try again.
Waiting on approval? If Ask to Buy is on for your Apple ID, the purchase stays pending until the family organizer approves it. Plus turns on after that.
Not sure you were charged? Check your Apple receipt email or your purchase history. See Find your receipt.
If you were charged and Plus still won't turn on after restoring, contact us. Include the date of the purchase (not your card details) and we'll sort it out.